Mission

Geneva Call, a neutral, impartial, and independent international humanitarian organization, endeavours to strengthen adherence to humanitarian norms and principles to increase the protection of civilian population during conflict and post-conflict situations. With the overarching goal of civilian protection, Geneva Call focuses on various thematic areas, including the protection of healthcare, children and education, safeguarding cultural heritage, preventing famine, addressing displacement, advocating against the use of anti-personnel mines, and combating sexual violence and gender discrimination.

Geneva Call uses a diverse range of tools to raise awareness and influence humanitarian policies. Geneva Call’s engagements with de facto authorities, armed actors, and civilian populations are characterized by dialogue, advocacy, and capacity-building initiatives.

In Afghanistan, Geneva Call leads humanitarian engagement efforts across multiple provinces, prioritizing the protection of conflict-affected communities. Through stakeholder engagement and dialogue facilitation, Geneva Call aims to foster adherence to international humanitarian norms and principles, thereby promoting the safety and well-being of vulnerable populations. With its main office located in Kabul, Geneva Call operates in several provinces, including Kandahar, Kunduz, Balkh, Nangarhar, Kunar, and Bamyan.

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all its staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

Role

The MEAL Officer will be responsible for the Monitoring, Evaluation, Accountability, and Learning (MEAL) activities of the Afghanistan programme. The MEAL Officer contributes to overall programme quality through the strategic planning and implementation of all MEAL processes and activities required to improve Geneva Call’s programme quality over the course of project implementation and ensure and demonstrate positive impact on the protection of civilians. The MEAL Officer is directly responsible for assessing and measuring quality and accountability of Geneva Call engagement work in Afghanistan. The MEAL Officer is also responsible for designing MEAL tools, data collection, analysis, reporting and follow up in collaboration with project teams.

Core responsibilities

Monitoring and Evaluation

• Roll out and manage the MEAL mechanism and plans in accordance with Geneva Call’s commitments.
• Conduct regular field monitoring of program interventions, produce monitoring reports using standardized formats, and facilitate debrief sessions with program staff to develop actionable plans.
• Assist in developing, updating and reviewing data tracking tools across various projects to ensure data quality, reliability, and consistency, meeting donor and organizational reporting standards.
• Support the planning and implementation of baseline surveys, monitoring exercises, and impact assessments as needed.
• Support/lead the development of TORs for MEAL surveys and assessments.
• Liaise and follow up with external research agencies to ensure that assessments meet the objectives and requirements of Geneva Call.
• Communicate closely with the Programme team to share MEAL findings and explore avenues for improvement of country programming.
• Support the process of capturing of best practices and lessons learned and maintain a database of learnings to support continuous programme improvement.

Accountability and Feedback Mechanism

• Establish, manage, and strengthen accountability mechanisms, including capacity building for partner organizations on accountability themes.
• Establish and manage a Complaint and Feedback Mechanism that enables beneficiaries and communities to register complaints and provide feedback.
• Maintain a complaints and feedback tracking database, follow up on unresolved complaints, and coordinate with relevant program staff to ensure proper resolution.
• Assist in conducting preliminary inquiries for serious complaints filed by beneficiaries/communities.

Reporting

• Prepare regular reports for internal and external on MEAL activities, accountability mechanisms, and project indicators and outcomes.
• Compile and provide detailed monitoring reports, including key findings and recommendations, to improve program performance.

Capacity Building

• Work with HR to develop and implement staff development plans focusing on MEAL competencies and capacity-building needs.
• Organize and conduct training sessions for staff to strengthen their understanding of MEAL processes, accountability mechanisms, data management, and compliance with IHL.
• Build the capacity of partner organizations by identifying key gaps in the MEAL practices and provide training to address these areas.

Data Management

• Work closely with the IT team and field staff to store and manage data in shared folders, ensuring efficient access and security.
• Establish and maintain a tracker to monitor all program activities and feedbacks.

Main qualifications

Education

• Bachelor’s degree in management sciences.
• Master’s degree in management sciences would be a plus.
• Certification in MEAL is desirable.

Work experience

• At least 5 years in a humanitarian/human rights/protection organization in Afghanistan in the area of MEAL.
• Experience with international organizations is preferred.

Technical skills

• Strong knowledge of data management and analysis tools.
• Experience with accountability mechanisms and feedback systems.
• Capacity for in-depth analysis and reporting – Qualitative and quantitative data collection and data analysis.
• Familiarity with issues of humanitarian affairs and humanitarian frameworks, in particular the Humanitarian norms.
• Strong reporting and communication skills.
• Proficiency in MS Office, email in addition to data collection and analysis tools, especially Kobo toolbox, or similar.

Languages

• Required: English, Dari and Pashto.

Personal skills

• Understanding and respect for organizational principles, vision, mission and values.
• Strong logic and organizational skills, flexibility and adaptability to change.
• Ability to take responsibility, proactive and efficient functioning, strong communication skills.
• Ability to work in a team and multicultural environment.
• Accuracy and reliability, ability to meet deadlines under pressure.

Performance management

The employee will be accountable for the responsibilities and the competencies, in accordance with the GC Performance Management p. The following documents will be used for performance reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework

Conflict of interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to the Foundation’s principles and values, or whose previous position could engender safety issues for co-workers at Appel de Genève / Geneva Call, will be excluded from this selection process.

Conditions

• Position: MEAL Officer
• Duty station: Kabul, Afghanistan (with 40% field travel)
• Activity rate: 100%
• Contract: Fixed-term, National contract
• Preferred start date: 1st December, 2024

Application

No later than 19 October 2024.

Important Note: Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since, we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate.